Privacy Policy – ImportCare

Last Updated: 01-12-2025

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or use our services. By accessing our website or working with us, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Provided voluntarily through contact forms, emails, or service requests:

  • Full name
  • Email address
  • Phone number
  • Company name
  • Country/Location
  • Product requirements
  • Order or inquiry details
1.2 Automatically Collected Information

Collected through cookies and analytics tools:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Referral sources
  • Time spent on the site

1.3 Communication Data

Any information shared through:

  • Emails
  • WhatsApp
  • Live chat
  • Video calls
  • Attachments (product lists, requirements, images, etc.)

2. How We Use Your Information

We use collected information to:

  • Provide and manage our import representation services
  • Respond to inquiries and service requests
  • Offer quotations and sourcing support
  • Improve website performance and user experience
  • Maintain internal business records
  • Communicate updates, offers, or service information (with consent)
  • Prevent fraud or misuse of our services

3. Legal Basis for Processing (For EU/EEA Users)

If applicable, we process your data under:

  • Consent
  • Contractual necessity
  • Legitimate business interests

4. Cookies & Tracking Technologies

ImportCare may use cookies to:

  • Improve website functionality
  • Analyze traffic
  • Personalize user experience

You can disable cookies via your browser settings.

5. Data Sharing & Disclosure

We do not sell or rent your personal data.

  • We may share data with:
  • Verified suppliers during sourcing
  • Logistics partners (when required)
  • Payment processors (for invoices)
  • Trusted service providers (analytics, hosting)

We ensure all third parties maintain confidentiality and comply with data protection standards.

6. Data Storage & Security

We implement industry-standard security measures to protect your data. However, no online method is fully secure, and we cannot guarantee absolute protection

7. International Data Transfers

By using our services, your information may be transferred and processed outside your country. We ensure all transfers comply with applicable laws.

8. Data Retentionr Heading Text Here

We retain your information only as long as necessary for:

  • Providing services
  • Business/legal compliance
  • Resolving disputes

9. Your Rights

Depending on your region, you may have rights to:

  • Access your data
  • Correct inaccurate information
  • Request deletion
  • Withdraw consent
  • Restrict or object to processing

To exercise these rights, email us at: vidyarthi@importcare.net

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for their content, privacy practices, or policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically.The “Last Updated” date will reflect the most recent revision.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us at: vidyarthi@importcare.net